Customer App Privacy Policy

Last Updated: September 2026

Customer App Partner App & Web
Android iOS Mobile app only

STYLE-Q PRIVATE LIMITED
Style Q Customer Mobile Application

1. Introduction

Welcome to Style Q. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how STYLE-Q PRIVATE LIMITED collects, uses, stores, and safeguards your personal information when you use the Style Q Customer mobile application on Android and iOS, and outlines your privacy rights.

Customer booking is available only through the Style Q Customer mobile app. There is no customer booking website.

2. Information We Collect

We may collect and process the following types of information:

  • Account information: Name, mobile number, gender (optional), and profile picture
  • Location data: Approximate or precise location (with permission) to help you discover nearby salons
  • Booking & queue data: Services selected, appointment times, queue entries, status history, and related preferences
  • Device & usage data: Device type, OS version, app version, push notification tokens, crash/diagnostic logs, and technical identifiers
  • Consent records: Privacy acceptance and optional AI personalization consent timestamps/versions
  • Optional AI scan data: If you enable AI personalization, face/hair scan inputs and derived insights needed to provide that feature

3. How We Use Your Information

  • To create and manage your Style Q account (OTP sign-in)
  • To provide discovery, booking, queue, and review features
  • To share booking/queue details with the selected salon so they can serve you
  • To send booking-related notifications (confirmations, reminders, status updates)
  • To improve app reliability, security, and user experience
  • To provide optional AI personalization features only when you consent
  • To respond to support requests and enforce platform policies

Payments: Style Q does not collect online payments for salon services. You pay the salon directly. We do not store card or UPI credentials for service payments.

4. Data Sharing

We may share information with:

  • Salon partners: Your name and mobile number when you book or join a queue, for appointment/queue communication only
  • Service providers: Trusted vendors that help us operate hosting, analytics, messaging, and crash reporting under appropriate safeguards
  • Legal authorities: When required by law or to protect rights, safety, and platform integrity

Important: We do not sell, rent, or trade your personal information to third parties.

5. Permissions

  • Location: Used to show nearby salons; you can deny or revoke access in device settings (some discovery features may be limited)
  • Notifications: Used for booking and account alerts; the core app remains usable if denied
  • Camera / photos: Used only when you choose profile photo upload or optional AI scan features

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Sensitive credentials (such as session tokens) are stored using platform-protected storage. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

  • Access and review your personal information
  • Correct or update inaccurate or incomplete data
  • Request deletion of your personal data
  • Withdraw consent where processing is based on consent (for example AI personalization)
  • Object to or restrict certain processing activities where applicable under Indian law

8. Your Right to Delete Your Account

You may request deletion of your account and associated personal data at any time through the application settings or via our Delete Account page.

Upon account deletion:

  • Your personal information (such as name, phone number, and profile details) will be permanently deleted from active systems
  • Booking history and preferences will be removed from active systems
  • Certain data may be retained as required for legal, tax, fraud prevention, or regulatory compliance
  • Account deletion is permanent and cannot be reversed
  • The deletion process may take up to 7–14 business days to complete

9. Children’s Privacy

Style Q Customer is intended for users aged 16 and above. Users under 18 should use the app only under parental or guardian supervision. We do not knowingly collect personal data from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect changes. Continued use of the Customer app after an update means you acknowledge the revised policy.

11. Contact Us

Questions about this Privacy Policy or your data can be sent to:

STYLE-Q PRIVATE LIMITED

Support Hours

Monday to Saturday, 9:00 AM – 8:00 PM (IST)

By accessing or using the Style Q Customer app, you acknowledge that you have read, understood, and agree to this Privacy Policy.