1. Acceptance of Terms

By downloading, installing, or using the StyleQ Customer application, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree, you must not use the platform.

2. Service Description

StyleQ is a marketplace platform that connects customers with independent salons, parlours, spas, and beauty service providers. Through StyleQ, you may:

• Discover and browse nearby services
• Book appointments and join salon queues
• Submit ratings and reviews after your visit

3. User Eligibility

• You must be at least 16 years old to use StyleQ.
• If you are under 18, you may use the platform only under the supervision of a parent or legal guardian.
• You must provide accurate and complete account information.
• You are responsible for keeping your account secure and for all activity under your account.

4. Booking, Queue & Payment Policy

4.1 Appointment Booking

• Bookings are subject to salon, parlour, or spa availability.
• Please arrive on time for your appointment.
• You may hold a maximum of 3 active bookings at any time.
• You cannot create additional bookings until one or more of your active bookings are completed or cancelled.

4.2 Queue Joining

• Where queue joining is available, you may join a salon queue through StyleQ.
• You may hold a maximum of 3 active queue positions at any time.
• You cannot join another queue until one or more of your active queue entries are completed or cancelled.

4.3 Payments

• Booking and joining a queue on StyleQ are free. No online payment is required to confirm a booking or queue entry.
• StyleQ does not process payments for services.
• Pay the full service amount directly at the salon, parlour, or spa after your service is completed.
• Accepted payment methods are decided by the service provider.

5. Cancellation & Penalty Policy

5.1 User Cancellation

• If a booking has not yet been confirmed by the business, you may cancel it at any time with no penalty.
• Once a booking is confirmed, you may cancel free of charge up to 1.5 hours before the appointment start time (or as otherwise shown for that salon).
• Cancellations made within the late-cancellation window are treated as late cancellations.

5.2 No-Show Policy

Failing to attend a confirmed appointment without cancelling counts as a no-show. A single no-show may block your account from making new bookings for the next 30 days.

5.3 Late Cancellation Penalties

• A late cancellation is counted as a penalty only when it is confirmed by the business.
• Two confirmed late cancellations may block your account from making new bookings for the next 30 days.

5.4 Monthly Cancellation Limit

• You may cancel a maximum of 15 bookings in a calendar month.
• After this limit is reached, further cancellations are restricted until the next calendar month.

5.5 Penalty Transparency

• Penalties are generated automatically based on your booking and cancellation activity.
• Your booking and cancellation history remains visible in the app.
• Penalty decisions are final unless StyleQ reviews them at its discretion.

5.6 Provider Cancellation

• If a salon, parlour, or spa cancels your confirmed booking, you may rebook without any penalty to you.
• Repeated provider cancellations may lead to platform action against that provider.

6. Rescheduling Policy

• Where the app supports reschedule-as-new, changing a booking creates a new booking request subject to salon confirmation.
• Otherwise, cancel the booking and create a new one.
• All cancellation rules continue to apply where applicable.

7. Data Sharing & Privacy

To operate StyleQ, we may collect information such as:

• Name and mobile number
• Gender (optional)
• Location data
• Device information

Data Sharing

• When you book or join a queue, your name and mobile number are shared with the salon, parlour, or spa.
• This information is shared only for appointment or queue-related communication.
• By booking or joining a queue, you consent to this sharing.

Full details are in our Customer Privacy Policy.

8. Salon, Parlour & Spa Obligations

Service providers on StyleQ are expected to:

• Honour confirmed bookings
• Keep listings and availability accurate
• Avoid unnecessary cancellations
• Use customer data only for booking or queue purposes
• Not use customer data for spam or unrelated marketing
• Maintain reasonable service quality standards

Violations may result in suspension or removal from the platform.

9. Provider Rating & Accountability

• Customers may submit reviews after using a service.
• StyleQ monitors provider performance based on feedback and platform activity.
• Poor performance may lead to restriction or removal from StyleQ.

10. Platform Disclaimer

All salons, parlours, and spas listed on StyleQ are independent third parties. StyleQ does not employ or control them, does not guarantee the quality or outcome of their services, and is not responsible for disputes between customers and providers.

11. User Conduct

You agree not to:

• Provide false or misleading information
• Abuse booking or queue features
• Post harmful, abusive, or inappropriate content
• Misuse the platform in any unlawful or disruptive way

12. Account Suspension & Termination

StyleQ may block users, suspend or remove accounts, and take action against providers for violations of these Terms or misuse of the platform. You may request account deletion at any time via Delete Account.

13. Intellectual Property

All content, branding, and materials on the StyleQ platform belong to STYLE-Q PRIVATE LIMITED. Unauthorised use, copying, or distribution is prohibited.

14. Limitation of Liability

To the maximum extent permitted by law:

• StyleQ is not liable for any indirect, incidental, or consequential damages.
• StyleQ is not responsible for services provided by salons, parlours, or spas.
• StyleQ's total liability, if any, shall not exceed ₹1 (One Indian Rupee).

15. Indemnity

You agree to indemnify and hold harmless STYLE-Q PRIVATE LIMITED, its directors, employees, and affiliates from any claims, damages, losses, or liabilities arising from:

• Your use of the platform
• Your violation of these Terms
• Any dispute between you and a salon, parlour, or spa

16. Force Majeure

StyleQ is not liable for any failure or delay caused by events beyond its reasonable control, including natural disasters, government actions, network or system failures, strikes, or other unforeseen disruptions.

17. Dispute Resolution

• Contact support at [email protected] to raise a concern.
• We aim to attempt resolution within 7–10 business days.
• Disputes that remain unresolved are handled under applicable Indian law.

18. Governing Law & Disputes

These Terms and Conditions are governed by the laws of India. If a dispute arises, please contact our support team at [email protected] first. Unresolved disputes will be handled in accordance with applicable Indian law and legal process.

19. Modifications to Terms

We may update these Terms and Conditions at any time. Continued use of StyleQ after an update means you accept the revised Terms.

20. Contact Information