1. Acceptance of Terms

By downloading, installing, accessing, or using Style Q Partner (app or web), you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree, you must stop using Partner services.

2. Service Description

Style Q is a technology marketplace connecting customers with independent salons, parlours, spas, and beauty businesses. Style Q Partner lets salon owners, managers, and authorised staff:

• Register and manage salon / branch listings
• Publish services, hours, amenities, and media
• Receive, confirm, reject, and manage bookings and queues
• View plan, subscription, and entitlement information
• Communicate with customers for booking-related purposes

3. Eligibility & Account

• You must provide accurate registration details and keep them updated.
• A valid mobile number (and email where requested) is required for verification and service communication.
• One mobile number maps to one Style Q identity account. A customer who becomes a salon owner continues on the same identity with Partner capabilities.
• One owner mobile number owns one tenant (salon business). Additional locations are registered as branches, not as separate salon accounts.
• You are responsible for all activity under your Partner account and for authorised staff access.

4. Salon Registration & Approval

• Salon registration is subject to Style Q review and approval before marketplace listing.
• You must submit accurate business information, address/location, hours, services, media, and compliance details as requested.
• Material changes to name, address/geo, or banner on an approved branch may require re-approval.
• Style Q may reject, suspend, or remove listings that are inaccurate, incomplete, misleading, or non-compliant.

5. Listing Accuracy & Catalog

• Keep prices, services, duration, availability, and photos accurate and up to date.
• Do not list services you cannot reasonably deliver.
• Branch album and media must comply with Style Q content and moderation rules.
• Entitlements (for example maximum branch count) are enforced by Style Q; the API remains authoritative.

6. Booking Management Obligations

• Respond promptly to pending booking requests (confirm or reject).
• Honour confirmed bookings and keep queue / slot status accurate.
• Avoid unnecessary cancellations; repeated cancellations may lead to platform action.
• Platform booking eligibility rules (active booking caps, blocks, late-cancel / no-show policies) apply and cannot be bypassed locally.
• When booking on behalf of a walk-in or phone customer, use accurate customer details and respect the same platform rules.

7. Booking and Payment (Customer Services)

• Bookings made through Style Q do not require online payment for the salon service.
• Customers pay the full service amount directly at your salon or parlour at the time of the visit, as per your pricing and accepted payment methods.
• Style Q does not collect or hold customer service payments on your behalf.

8. Cancellation and Refunds

• Because no online service payment is collected at booking, Style Q does not process refunds for salon service amounts.
• Any cancellation fees or service payment disputes related to the visit are between you and the customer, subject to your policies and applicable law.
• Customers should contact the salon for service payment issues; Style Q support can help with platform/booking issues.

9. Platform Fees & Partner Plans

Any platform subscription or service fees owed by partners to Style Q are billed separately as per the applicable partner plan. Free-plan limits and paid entitlements are shown in Partner and enforced by Style Q systems.

10. Customer Data Use

• When a customer books or joins a queue, you may receive their name and mobile number for appointment or queue communication only.
• Do not use customer data for spam, unrelated marketing, or any purpose outside booking/queue fulfilment without a lawful basis and the customer’s consent where required.
• Protect customer data with reasonable security practices and comply with applicable Indian data protection laws.

See also the Partner Privacy Policy.

11. Vendor Relationship and Liability

All salons and parlours listed on Style Q are independent businesses. Style Q does not directly provide salon services and is not responsible for vendor service outcomes, disputes, or quality claims between you and customers, except as required by applicable law.

12. User Conduct

Partners and staff must not:

• Submit false, misleading, or fraudulent information
• Abuse platform systems, booking flows, or notifications
• Harass customers or misuse customer contact details
• Use the app or web platform in any unlawful manner

13. Suspension & Termination

Style Q may suspend or remove Partner access, listings, or accounts for violations of these Terms, poor reliability, misuse of customer data, fraud, or legal/compliance concerns. You may request account deletion via Delete Account or by contacting support.

14. Intellectual Property

Style Q branding, software, and platform materials belong to STYLE-Q PRIVATE LIMITED. You retain rights in your own salon content (logos, photos, descriptions) and grant Style Q a licence to display that content for marketplace and Partner operations.

15. Privacy and Data Protection

Use of Partner is also governed by the Partner Privacy Policy, which explains data collection, usage, storage, and protection practices for salon businesses and their authorised users.

16. Limitation of Liability

• Style Q is not liable for indirect, incidental, or consequential damages to the maximum extent permitted by law.
• Style Q is not responsible for services you deliver to customers.
• Style Q’s total liability arising from Partner use, if any, shall not exceed ₹1 (One Indian Rupee), except where mandatory law provides otherwise.

17. Indemnity

You agree to indemnify and hold harmless STYLE-Q PRIVATE LIMITED from claims arising from your salon services, listing content, staff actions, customer disputes, or your violation of these Terms.

18. Governing Law and Disputes

These terms are governed by the laws of India. Disputes are handled through support resolution first and then as per applicable legal process and jurisdiction. Contact [email protected].

19. Modifications to Terms

We may update these Terms at any time. Continued use of Style Q Partner after an update means you accept the revised Terms. Material updates may also be communicated in-app or by email/SMS where appropriate.

20. Contact Information